Quick and painless

Unverified today, paid out tomorrow: 5gringos Casino account verification

Licensed casinos must know who they pay, so we check your ID and address, and the review normally takes up to 70 hours.

Start my verification

Regulated under license ALSI-753243, audited by GLI and eCOGRA

Six things to know

Verification essentials at a glance

Keep this handy when the verification request lands and you want the short version.

Who checks

5gringos Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-753243

Review time

up to 70 hours

Mandatory

at the latest before the first withdrawal

Questions

[email protected]

Minimum age

18+

Fewer tries

From pending to confirmed in four moves

Once you finish these four moves, your documents are in and the wait is out of your hands.

Your first look at the checklist

Opening your account menu, you will find the verification area waiting with an upload slot for each item. Note which slots are already filled before you add anything new.

One clean photo of your ID

Choose your photo ID and send a sharp shot of the whole page, with all four corners visible and no glare across the text. Cropped or dim images are the usual reason a review restarts.

The address copy that passes

Your proof of address follows in the same place, showing your name and full address clearly dated. A bank statement or utility bill within the last three months suits best.

The 70-hour review window

Now you wait while the team reviews everything, and the answer usually arrives within 70 hours. Keep an eye on your messages so you can answer a quick follow-up without delay.

Ready to send

The papers that prove who you are

Most worries fade once you see how few papers are needed and what each one is for.

Photo ID

Confirmsyour name, face and age

Must showfull page, all corners, in date

Proof of address

Confirmswhere you live

Must showyour name, address, recent date

Payment card image

Confirmsthe card is yours

Must showcard number partly hidden, name visible

Refused once, approved next time

A current copy clears the way. If your ID ran out before we review it, we cannot confirm that you are the person named on the account. Upload a current photo ID instead. Check the expiry date before you send it.

Stale paper, current home. If the address paper is too old, it cannot confirm where you live now, so we have to return it. Request a fresh statement from your bank. Pick a bill with a recent date.

Cropped screenshot problem. If you send a screenshot, our team cannot see whether the whole card is genuine. Photograph the original on a plain table. Keep all four corners in frame.

Why ask where your money comes from?

If a source-of-funds request reaches you, it comes from our Anjouan Offshore Finance Authority licence ALSI-753243, which obliges us to know where player money originates. This is a routine anti-money-laundering step for every licensed operator, never a sign that we suspect you personally.

At that point, the team may ask for one or more of these records.

Recent bank statements
Payslips from your employer
Tax records or assessments
Proof of a pension or benefit
Sale documents for an asset

Timing guide

Before the queue, after the check

You will recognise the moments that bring a check and what each one asks of you.

A smoother payment change

If you add a new payment method, we may ask for a photo of that card and a matching photo ID before it goes live.

Will this delay my payout?

When you request your first withdrawal, our licence terms mean we need a photo ID and proof of address before the payout leaves.

Small habit, large transfer

If a deposit or withdrawal is far above your usual pattern, we may ask for source of funds papers to keep the account within licence rules.

Two versions, one name

If the name or address on your profile differs from the papers you send, we will ask for a fresh copy to resolve the mismatch.

Verification Q and A

Common verification questions

Worth reading while your check is in the queue or before you send anything.

My name changed since I registered, what now?+

Send both papers: the photo ID in your current name and a marriage certificate or deed poll linking the two. Our team at [email protected] will update the record once the link is clear. Nothing is lost if you tell us before you upload.

What happens if my document gets refused?+

A refusal is usually about image quality or a cropped corner rather than the document itself. We write back with the exact reason so you can replace that one file and keep the rest. Re-uploading a sharper copy normally clears it in the next review round.

Will I have to send documents again later on?+

Usually once is enough, and your file then stays confirmed for future withdrawals. If details on the licensed account change, or a card is replaced, we may ask for a fresh copy of that item. You will always be told what is needed and why.

Can I upload my documents from my phone?+

Yes, a phone camera is fine for all three items if the light is good and the whole page sits in the frame. Lay the document flat rather than angling it, and check the text is readable before you send. Sharp phone photos clear review faster than grey scans.

Who licenses 5gringos Casino and under what number?+

The Anjouan Offshore Finance Authority grants our licence, and it carries the number ALSI-753243. That authority sets the checks we run, including the identity and money-laundering requirements described on this page. Our registered company is 5gringos Casino LLC, company 983157.

When do I need to be verified by at the latest?+

Before your first withdrawal leaves, the check must be complete, and we can also request it at registration or at your first deposit. Starting early keeps the payout moving rather than parked. Send the three items as soon as you land on the upload area.