Five tools

Responsible gambling at 5gringos Casino: where do you start?

Play stays a pastime from 18+, and every 5gringos Casino account carries deposit limits, loss limits, session time reminders, self-exclusion and reality checks.

Set your first limit

Regulated under license ALSI-753243, audited by GLI and eCOGRA

Quick reference

A clear picture in four lines

One calm table answers the questions people ask before they touch their settings.

Minimum age18+

Licence heldAnjouan Offshore Finance Authority, ALSI-753243

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Five controls

Choose the controls that fit your week

After this section you will know which control matches the evening ahead of you.

Deposit limits

A cap on what you can pay in keeps a night from stretching further than you planned, so switch it on before you start rather than after a loss.

What stops a bad run?

This stops play once your net losses for a chosen stretch reach the figure you set, which helps when chasing a bad run feels tempting.

Session time reminders

A gentle notice appears as your playing time passes the length you picked, giving you a clear point to stretch, stop or check the clock.

Self-exclusion

Choosing self-exclusion closes your account to play for the stretch you select, a firmer step than a short break when stopping alone keeps slipping.

Set how often you are asked

Pop-up reality checks settle how often you are reminded of time spent and money moved, useful whenever play starts to blur into the rest of the day.

Under your control

Set a limit in a few quiet minutes

Our calm approach means a limit belongs before play, never after a loss.

Where do limits live?

Open your profile menu in the account and look for the section holding limits and play controls, where every setting lives together.

Picking the right control

Pick the control that answers your worry — money in, losses, time at the screen — and read what each one holds back before you choose.

A span that suits your play

Choose the amount or the minutes, then the span it covers: a day, a week or a month, whichever matches how often you play.

Is it saved?

Save the change and glance back at the settings screen to see the figure or the time sitting there, proof it took hold.

Short pause against full exclusion

A stretch of hours. When a few days away feels like enough, switch on a short pause from your account settings. Choose a stretch of hours or days: access stays closed for that time and reopens by itself. No message needed, nothing to undo.

When a break feels too small. If the thought of playing again worries you, self-exclusion in your account closes access for a long period, up to two years. You start it yourself and it holds until the end; nothing reopens it early.

Help beyond the account. This country has no national self-exclusion register, so your own account is the one place where a long stop is set. Choose it there, up to two years, and the national helpline can walk the rest of the way with you.

Free support

Confidential voices close at hand

You will leave this with three places to turn to, each of them free and private.

Gambling Helpline Aotearoa

A free, confidential phone line for anyone worried about their own play or a family member's, answered around the clock, with texting as another route in. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Face-to-face counselling and peer support, free of charge, at clinics around the country, with cultural support available for families as well as players. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand information site for people who gamble and the families around them, covering signs of harm, practical tips and a finder for local support. safergambling.org.nz

The evening you keep chasing

If you recognise yourself in these signs, acting early keeps a habit from hardening. A deposit limit or a short pause is the first step, set before your next session rather than after a loss.

Read these slowly and count how many feel familiar from your recent play.

Spending money set aside for bills
Playing longer than you told yourself
Borrowing to keep the session going
Hiding your play from your partner
Feeling flat when you are not playing
Saying you will stop, then logging in anyway
Skipping things you used to enjoy

Question by question

Plain answers on limits and exclusion

Useful when one setting is unclear and you want a straight answer before deciding.

Can I set deposit limits from my phone?+

Yes. The account section shows the same limit settings in the mobile version as on a desktop, so nothing is missing on a small screen. Open it, choose deposit limits, and pick the figure you want for the day, week or month.

Can I call the helpline about my husband's gambling?+

Yes. Gambling Helpline Aotearoa takes calls from relatives as well as players, and its line runs around the clock. Talking it through with someone outside the family can help you decide what to say to him next.

Why do I have to prove my age before I play?+

Because this casino is for adults of 18 and over, and the law here requires identity and age checks before an account is activated. It is a single check on your side, then your account opens as usual.

If I take a short pause, what changes and when can I play again?+

A pause closes your account for the length you choose, so no deposits or play happen in that stretch, and your balance and settings are still there afterwards. Play resumes of its own accord once the pause ends.

Can I undo a self-exclusion before it ends?+

No. A self-exclusion runs for the whole period you picked and cannot be lifted early, which is exactly why it holds when a pause would not. Choose the length carefully, then treat it as settled.